You get the most out of Transposit when you complete each of these setup stages.
- Connect. Work with Transposit to set up the automated workflows that your team will use to resolve incidents.
- Resolve. Handle incidents with the automated workflows that have been set up for you in Transposit.
- Extend. Expand your team’s incident resolution capabilities by exploring the extensibility and customization options that Transposit offers.
Connect
During the initial setup stage in Transposit, you as an administrator complete these steps.
- Provide Transposit with information about the tools and Cloud services your team uses.
- Complete the integration and authentication process for your team's tools and services.
- Set up your team’s first incident automations.
Transposit makes it easy to complete the initial setup. Right from the start, you see a list of commonly used Cloud services, organized by category. Useful pre-built automations from Transposit's library are prioritized for the tools that you select to use.
You should be able to set up your first automation, from selecting tools to authentication, within 10 minutes of logging in to Transposit.
To perform the above tasks, users require permission to create new automations.
To start creating your first predefined workflow from templates, set up a template-based workflow.
To start configuring your first custom workflow from scratch, set up a custom workflow.
Resolve
Once the administrator sets up a workflow, you as an incident responder can work with the workflow's automations to resolve an incident.
How you work with Transposit depends on whether your workflow was set up to integrate with Slack or to use Transposit’s web user interface.
In both scenarios, you resolve Transposit incidents and complete the following tasks.
- Create an incident.
- Update an incident’s severity and status.
- Run an automation.
- Learn about additional Slack command options.
- Close an incident.
No additional setup is required to complete these steps. Default incident types handle this kind of basic incident flow end-to-end without additional customization required.
You can complete this stage within 10 minutes.
By default, all Transposit users have permission to complete these tasks.
To get started creating your first incident, create an incident.
Extend
After completing the initial incident resolution scenario and receiving feedback, the administrator can discuss next steps with users in the incident response team.
Together they can then explore implementing Transposit's extensibility and customization options.
These can include one or more of the following activities.
- Set up a runbook.
- Set up an action item.
- Configure webhooks and alerts.
- Configure a custom field.
- Set up a custom incident type.
While these features are not required for basic usage of the product, configuring them allows you to make full use of the incident resolution features that Transposit provides.